Inspire Phenomenal Volunteer Commitment and Accountability with Smarter Supervision 

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Step-by-Step Videos

169 minutes of expert instruction you can watch and review at your own pace

Fresh Ideas Beyond the Basics

Nine tools for reflection and planning and slides to translate learning into practice

Helpful Time-Saving Tools

Four time-saving swipe files and templates to quickly put systems in place


In this focused, on-demand course, you will learn how to build a committed, accountable volunteer team with a consistent, reliable volunteer supervisory framework that saves time and increases accountability.

In this lesson, you will learn how to ...

  • Design high-impact volunteer roles that will propel you forward

  • Write volunteer position descriptions that meet mutual interests

  • Collaborate with co-workers for effective volunteer talent management

Downloads: Teamwork Makes the Dream Work Slides, [Cheat Sheet] The Culture of Commitment Framework, [Cheat Sheet] Volunteer Dream Team Design Process, [Worksheet] Volunteer Job Design Brainstorm, [Template] Volunteer Position Description, [Swipe File] Volunteer Placement Agreement

In this lesson, you will learn how to ...

  • Match individual volunteers with the right roles

  • Train volunteers up to speed quickly using on-the-job tactics

  • Make a successful transition from training to service

Download: [Checklist] Volunteer Onboarding Essentials

In this lesson, you will learn how to ...

  • Delegate tasks to volunteers using a simple step-by-step process

  • Build a strong sense of volunteer teamwork and accountability

  • Document who is ultimately responsible for what

Downloads: [Guide] Volunteer Delegation Step-by-Step, [Template] Chart of Accountabilities Spreadsheet

In this lesson, you will learn how to ...

  • Directly address your own fears around conflict

  • Address problem situations head-on with confidence

  • Establish a personal “game plan” mantra

  • Practice healthy self-care

Downloads: [Worksheet] Leadership Self Reflection, [Guide] Volunteer Supervision Tips & Scripts

In this lesson, you will learn how to ...

  • Pinpoint what’s driving systemic poor performance (e.g., time tracking)

  • Coach volunteers using a simple, 5-step framework

  • Dismiss a volunteer with dignity, if it simply doesn’t work out

Downloads: [Guide] Team Performance Improvement Strategy, [Swipe File] Volunteer Progressive Discipline Policy & Support Plan


We offer discounted enrollments for teams of two or more. Each student will receive their own log in to the course.


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