Find out what makes volunteers tick and build a strong team culture of continuous improvement.

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Step-by-Step Videos

77 minutes of focused instruction to watch over time or binge in one sitting

A Time-Saving Guide

A Feedback System Planning Workbook to help you focus on your goals & next steps

Presentation Slides

Half page slides for future reference & taking notes as you learn


In this focused on-demand course, you will learn conduct your very own mixed-methods research to surface deep insights into what what you can do to prevent turnover, all without hiring an expensive consultant.

In this lesson, you will learn how to ...

  • Describe the various options for feedback systems
  • Outline the goals for a research project using four categories
  • Conduct ethically grounded research, no matter which method
  • Pinpoint when additional research might be needed

Downloads: Beyond Surveys - Expand Your Volunteer Feedback Systems Course Slides, Feedback System Planning Workbook

In this lesson, you will learn how to ...

  • Decide when a poll or a survey is your best bet
  • Determine when a poll is an appropriate method
  • Choose from six kinds of poll question types
  • Decide where to place a poll for maximum response

In this lesson, you will learn how to ...

  • Determine when a focus group is an appropriate method
  • Create a doable focus group agenda
  • Develop a focus group guide that covers the bases
  • Set ground rules for participation

In this lesson, you will learn how to ...

  • Determine when interviews are an appropriate method
  • Meet specific goals for interviews using one of five types
  • Develop an interview group guide
  • Conduct successful interviews in person and over the phone


We offer discounted enrollments for teams of two or more. Each student will receive their own log in to the course.


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